Contact Us
Support
- Support Email
- support@nanbu.in
- General Inquiries
- hello@nanbu.in
- Support Hours
- Monday to Saturday, 10:00 AM - 5:00 PM IST
- Expected Response Time
- We aim to respond to all queries within 24-48 hours during business days.
Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (Rule 3(2)), we have appointed the following Grievance Officer:
- Name
- Rahul
- Designation
- Grievance Officer, Nanbu
- security@nanbu.in for grievances about unlawful content, safety, or account security. For general complaints you may also write to support@nanbu.in, which routes to the Grievance Officer.
Complaints are acknowledged within 24 hours of receipt and resolved within 7 days. Complaints about content that is unlawful are acted on within 36 hours, and complaints concerning nudity, sexual content involving minors, or non-consensual intimate imagery within 2 hours, per the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 as amended. You can also report any post, update, or comment directly from its own menu inside the product - reports land in the same reviewed queue.
If you are not satisfied with the Grievance Officer's resolution, you may appeal to the Grievance Appellate Committee (GAC) constituted by the Central Government at gac.gov.in within 30 days. For consumer complaints under the Consumer Protection (E-Commerce) Rules, 2020, the same officer serves as the consumer grievance contact: those complaints are acknowledged within 48 hours and resolved within one month.